
Image courtesy of forbes.com
As holiday shoppers hustle and bustle from one shopping experience to the next. retailers are becoming more aware of the shopping power of Generation Z. Generation Z or Gen Z is the generation immediately under millennials, or Gen Y (those born between 1979 and 1995) and are defined as those born between 1996 and 2010. They are the first generation to have never lived in a world without the internet and are driven by immediacy, in addition to being constantly connected digitally.
Many Generation Z consumers, born on the early curve of that demographic, have graduated college and/or entered the workforce. This means they have more money to shop, and retailers are starting to take notice. Gen Z is a generation that has a lot of differences in terms of shopping habits compared to previous generations. Like their millennial predecessors, Gen Zers are used to being plugged in digitally, and they have shorter attention spans compared to Gen X and Boomers.

Image courtesy of hpmegatrends.com
“Gen Z are not millennials, but that’s not to say they are mega differences,” said Robert Conrad, lecturer and professor at LIM College. “They are both tech savvy. It’s unlike the difference between boomers and millennials. The differences may not be as great as it was from previous generations simply because both have the adherence to technology.”
Conrad’s research has shown that Gen Z are more inclined to be brand loyal compared to their millennial predecessors. Gen Zers would never be the type to build wardrobes around one brand or designer. Gen Zers also value life experiences over products. If retailers want Gen Z consumers, they must shift toward a more experiential retail model, rather than just relying on a good product.
While high-low styling and fashion combinations have become the norm, according to Business Insider Gen Z achieves value in two ways, by either buying from brands that they already know are extremely affordable or buying expensive things they know will last. Don’t be surprised if you see a Generation Z consumer dressed in H&M jeans and Balenciaga Triple S sneakers, because for them that’s common combination.

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One surprising aspect of Gen Z is that they like to shop at physical stores more than the generation that preceded them. According to CNBC, 81 percent of Gen Z shoppers prefer to shop in stores, and 73 percent are likely to find new products while shopping. While millennials were considered the generation that heavily contributed to mall decline, the next generation appears poised to keep malls alive and well. “They like to shop, and there’s early evidence [Gen Zers] want to shop at malls more,” Conrad said. “That’s not saying malls will make a comeback, many malls still need to close. Even though [Gen Zers] migrate toward physical stores more than their millennial predecessors they aren’t jumping on the brand loyalty band wagon, and many tend to abandon brands.”
It should come as no insult to brands that Gen Z does not have a brand loyalty-based identity. Their demands for high quality service far exceed that of previous generations by mere virtue of never living in a generation where immediacy wasn’t a norm. The internet, social media, and e-commerce has given seemingly instant access to products and this is reflected in their retail shopping habits. As quickly as Gen Zers fall in love with something, Gen Zers could just as easily be on to the next thing, albeit a new outfit, or a whole new look. If their service demands aren’t met immediately, Gen Zers will also move on to the next thing even faster.
“Gen Z’s expectations are much higher than previous generations,” said Lee Holman, lead retail analyst at IHL Group. “Their expectations for product, service, quality, how quickly they receive something, and what a difference it will make in their lives is much higher than the boomer generation. They have much less patience. This has been coming since the advent of the internet.”

Image courtesy of NRF.com
Holman pointed out that one of the major forces that affected the shopping psychology of Gen Z consumers is the growth of Amazon. Amazon knows a customer’s name, their likes and dislikes, and have algorithmic demographics for the types of things a consumer is apt to purchase. They can identify complementary products based on things you have purchased, looked at, or added to your checkout cart and make recommendations based on that, a practice like upselling in a physical retail store.
For brick and mortar retailers to meet this level of demand and get Gen Z to keep shopping in their stores, they must get as close to the Amazon style model as possible. The one advantage physical stores have is that Generation Z experience brick and mortars as a place to disconnect from social media and other apps. Whether brick and mortars are utilizing in-store tablets to help customers create outfit combinations or new software helping customers best figure out their size, brands are getting on board with this generation.

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Above all else, for Gen Z individuality continues to be the mother of invention. In a 2018 study published by the National Retail Federation (NRF), it was reported that Gen Z prizes customization over other retail experiences. Forty-eight percent of survey respondents said they want the ability to customize products for themselves and 42% of respondents said they want the ability to design unique products and create them on-site with a 3D printer. To continue building on effective brand engagement, Gen Z also wanted to retailers to have tools that make it easier to try on products in store, have robotics to help make purchase decisions and fix order issues, and have interactive tools that help them go online while shopping in store.
Gen Z is truly paving the way for a new generation of retail experiences. This brand of retail experience will be more technologically integrated, more customized, and more immediate. Facilitating the continuation of brick and mortars, as e-commerce is poised to keep growing.
Kristopher Fraser






Unless you are living under a rock, your email box has been inundated with Black Friday/Cyber Monday announcements. From everything that extends to accessories and beauty to clothing and vacation discounts there are lots of great deals and promises. It can be overwhelming, so Fashion Reverie has curated its own Black Friday/Cyber Monday list to make things a bit easier for you. And unlike some other fashion sites, we have tried out everything on our list.




















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